WHAT IS MEDIATION?
So what is mediation?
Mediation is an informal process (unlike a court hearing) where all the parties can tell their side of the story using their own words in a safe and confidential space facilitated by a neutral and impartial third party - the mediator. The parties are given complete agency to come to a resolution under the watchful and skilled eye of the mediator. Everyone is heard. Everyone is listened to.
The mediator helps parties navigate choppy waters allowing the parties to become 'unstuck' by unravelling the dispute and getting to the real underlying cause(s). The parties can then move on with their lives.
Even when a dispute is not resolved at mediation, there may be a shift in mindset after the parties have been encouraged by the mediator to see the other person's point of view. This often has a transformative effect on the relationship going forwards and can result in a resolution at some point after the mediation has taken place.
Mediations can be conducted virtually using online platforms such as Zoom or Microsoft Teams or face to face.
Peace is not the absence of conflict, but the ability to cope with it